Terms and Conditions

I.

Basic Provisions

 

  1. These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).

 

ArtMoment Events s.r.o.
Company ID: 21726850
Registered office: Tusarova 31, 170 00 Prague 7
Contact details:
e-mail: info@artmoment.cz
website: www.artmoment.cz

 

(hereinafter referred to as the “Supplier”)

 

  1. These Terms and Conditions govern the mutual rights and obligations of the Supplier and a natural person who enters into a purchase contract outside their business activity as a consumer, or as a participant in courses, or within their business activity (hereinafter referred to as the “Customer”) through the web interface located on the website or through a binding registration form available at www.artmoment.cz (hereinafter referred to as the “Website”).
  2. The provisions of these Terms and Conditions form an integral part of the purchase contract. Deviating provisions in the purchase contract take precedence over these Terms and Conditions.
  3. These Terms and Conditions and the purchase contract are concluded in the Czech language.

 

II.

Subject of Performance

 

  1. The subject of performance is the organization and facilitation of an “experiential painting evening” as a one-time course or workshop for the public scheduled for a specific date and defined time period, or for a date and time period designated for a private event, based on email communication with the Customer (hereinafter referred to as the Course).
  2. The experiential painting evening (Course) is not intended to teach painting techniques, but rather to develop creativity and support individual creative expression. The characteristics of the Courses are published and publicly available on the Supplier’s website www.artmoment.cz.

 

III.

General Provisions

 

  1. The Supplier undertakes to comply with the published conditions for organizing and facilitating the experiential evening (Course), especially with regard to date, scope, price, quality of performance, and lecturer provision.
  2. The Customer is obliged to pay the Course fee duly and on time and, in case of non-attendance, to contact the Supplier sufficiently in advance.
  3. The Supplier has the right to cancel the Customer’s reservation if payment is not made within 48 hours of creating the reservation, or if the Customer cannot be contacted by phone or email, primarily due to blocking limited Course capacity for other interested participants.
  4. The Supplier is obliged to provide the necessary art supplies and materials for drawing, painting, and creating the artwork during the Course.
  5. The Customer acknowledges that the Supplier is not responsible for the outcome of the Customer’s artwork created during the Course.
  6. The Supplier is obliged to properly inform the Customer about the correct and safe handling of art tools and paints available during the Course.
  7. The Customer is obliged to inform the Supplier of non-attendance at the experiential painting Course no later than 48 hours before the scheduled Course date. Only in such case is it possible to cancel the Course date and choose an alternative date or fully cancel without a cancellation fee. The Supplier reserves the right to apply a cancellation fee in the amount of:
    1. 50 percent of the Course price if the Course date is cancelled no later than one hour before the planned start of the Course, provided that a serious reason for the cancellation is stated and subsequently documented. The Customer is obliged to prove the reason for cancellation within 3 days from the date of notification. If the reason is not proven within this period, the Customer is obliged to pay the cancellation fee pursuant to point b.
    2. 100 percent of the Course price in all other cases.
  8. The Customer is obliged to assume full responsibility for any damage caused at the venue due to inattention, irresponsible behavior, or failure to follow the advice and instructions of lecturers and organizers (the Supplier).
  9. The Supplier may offer an additional service “Increased Flexibility” for selected reservations at a price of CZK 199, applicable to changes of experience dates. If this service is selected and paid for by the Customer during reservation, changes or cancellation of the experience may be made up to 6 hours before the start without a fee. This does not affect the possibility to change the guest name at any time before the experience begins.

 

IV.

Date and Course Implementation

 

  1. The basic experiential evening takes place on a predetermined date. It is a one-time Course with a fixed time duration, usually lasting 3 hours, unless stated otherwise in advance.
  2. The Course start time is always specified in advance in the registration form and on the Supplier’s website www.artmoment.cz.
  3. The Supplier reserves the right to adjust the start and end time of the Course if required for technical reasons.
  4. If the Course cannot be commenced for serious reasons, the Supplier is entitled to choose an alternative method of providing the Course. The Customer will be informed of this in advance.
  5. The Supplier reserves the right to cancel the Course due to failure to meet the minimum Course capacity (minimum number is 8 participants). The Supplier is obliged to inform the Customer of this fact no later than 1 business day before the Course start. The Supplier is obliged to offer the Customer an alternative solution (option to attend the Course on another date, transfer of the paid amount to an individual alternative date, or refund of the paid amount). In this case, the paid amount is fully refundable.
  6. The Supplier reserves the right to cancel the Course due to complications with booking the venue by a third party. The Supplier is obliged to inform the Customer of this fact without undue delay after receiving such information from the third party. The Supplier is obliged to offer the Customer an alternative solution (option to attend the Course on another date, transfer of the paid amount to an individual alternative date, or refund of the paid amount). In this case, the paid amount is fully refundable.

 

V.

Payment Terms and Service Price

 

  1. The price for the relevant Course is determined according to the Supplier’s Course price list published on www.artmoment.cz and is stated in the Customer’s order in the binding registration form.
  2. The Course price includes one experiential painting evening, necessary art supplies and materials, instructions for their proper use, and individual consultation. The price usually also includes one welcome drink provided by a third party (restaurant, café, or similar) where the Course takes place. The Customer acknowledges that the form of the welcome drink may vary depending on location and current third party offer and, in exceptional cases due to venue limitations, the welcome drink may not be provided. Failure to provide a welcome drink in such exceptional cases is not grounds for a complaint.
  3. Consumption of beverages beyond those specified in the Course description or payment terms, as well as food consumption, is fully paid by the Customer.
  4. If payment is not made within 48 hours of creating the reservation, the Supplier has the right to cancel the reservation due to limited capacity.
  5. To accelerate and confirm the reservation, confirmation of an already completed transaction by the Customer to the Supplier’s specified bank account will be accepted.
  6. The Course price may be paid by bank transfer or by using a gift voucher.
    1. Payment by bank transfer: When paying in this form, the Customer will be provided with the necessary payment details. An invoice will subsequently be issued. The Customer is obliged to comply with the invoice due date. If the payer is a legal entity, the Customer is obliged to state the company ID and registered office of the legal entity.
    2. Payment by gift voucher: When paying with a gift voucher, the Customer is obliged to state this fact in the note of the Supplier’s registration form and present the gift voucher to the responsible Supplier’s employee. The voucher serves as a one-time means of payment.
  7. The Supplier may offer additional services and fees related to reservations, especially the “Increased Flexibility” service for a price of CZK 199. If the service is selected and paid for by the Customer, the conditions specified in Section III of these Terms and Conditions apply to the reservation.

 

VI.

Gift Voucher

 

  1. The gift voucher allows its holder to attend a selected Course during the voucher’s validity period.
  2. The validity period of the gift voucher is 6 months. The validity may be extended for a fee set by the Supplier.
  3. The price of the gift voucher depends on the venue and voucher type and is always governed by the current offer published at www.artmoment.cz.
  4. The Customer receives the gift voucher electronically via email specified in the binding registration form. The Customer may also choose a printed version of the voucher. In such case, the price of the printed version depends on the delivery method selected by the Customer.
  5. The gift voucher cannot be returned or exchanged for money unless explicitly stated otherwise in these Terms and Conditions.
  6. If the gift voucher is used for a service with a lower price than the voucher value, the Customer acknowledges that the unused portion of the voucher value forfeits and is not refunded.
  7. The Supplier may offer an additional service “Extended Validity” for a price of CZK 199. If this service is selected and paid for at the time of voucher purchase, the voucher validity is immediately extended to 12 months from the date of purchase.
  8. The Supplier may offer an additional service “Risk-Free Gift” for a price of CZK 199. If this service is selected and paid for at the time of voucher purchase, the following refund conditions apply:
    1. Refund without a fee within 14 days of voucher purchase.
    2. After 14 days from voucher purchase, a full refund without any cancellation fee is possible.
    3. Refund is possible at any time during the voucher’s validity period.
  9. If the “Risk-Free Gift” service is not selected and paid for at the time of voucher purchase, standard refund conditions apply: refund without a fee within 14 days of purchase, after 14 days a cancellation fee of CZK 500 applies. After 14 days from purchase, refunds are generally not possible.

 

VII.

Complaints

 

  1. If the Customer is dissatisfied with the quality of the Course, they are obliged to inform the Supplier of this fact in person, through one of the organizers, the lecturer present at the Course, or in writing, for example by email or via a complaint form available upon request from the Supplier.
  2. A complaint regarding the Course may be submitted no later than the beginning of the third block of the Course, specifically the third commenced hour from the Course start, which the Customer acknowledges and agrees to. If the Customer missed the initial blocks of the Course, the complaint period will not be extended. Claims arising from liability for defects expire if asserted late.
  3. The Supplier will confirm receipt of the complaint form in electronic form no later than 2 business days.
  4. The Supplier reserves the right to examine the reasons for the complaint and, if deemed justified, propose a solution to the Customer, such as participation on another date or refund of the paid price. The choice of such solution is always at the Supplier’s discretion.
  5. The Supplier or its authorized employee undertakes to decide on the complaint immediately if possible, or within 5 business days. In complex cases, the decision will be made no later than 4 weeks from the date of complaint receipt.
  6. Obstacles arising on the Customer’s side are not recognized as valid reasons for complaints.
  7. Cancellation of a lesson by the Supplier is also not recognized as a valid reason for a complaint. However, the Supplier undertakes to arrange a replacement Course date.
  8. The Supplier is not liable for failure to perform contractual obligations due to force majeure.
  9. The Customer acknowledges, agrees to, and undertakes to comply with the obligations arising from this section of the Terms and Conditions.
  10. Any request to change an order or withdraw from the contract must be sent by the Customer to the Supplier in writing, by email. A request is considered accepted once confirmed in writing by the Supplier, which the Supplier undertakes to do within 24 hours.
  11. A Customer who concluded the purchase contract as a consumer outside their business activity has the right to withdraw from the purchase contract.

 

VIII.

Customer’s Personal Data

 

  1. All information provided by the Customer during cooperation with the Supplier is confidential and will be treated as such. Unless the Customer gives written consent, the Supplier will not use Customer data for purposes other than fulfilling the contract, except for the email address to which commercial communications may be sent as permitted by law, unless expressly refused. Such communications may concern only similar or related goods and can be unsubscribed from at any time. The email address will be stored for this purpose for 3 years from the conclusion of the last contract.
  2. More detailed information on personal data protection can be found in the Privacy Policy HERE.

 

IX.

Photo, Video and Audio Documentation

 

  1. By reserving a date or purchasing a gift voucher, the Customer agrees to photo, video, and audio documentation being taken during the experience. This documentation may be used for internal purposes of the Supplier or on the Supplier’s website, social networks, and promotional materials.
  2. Consent may be withdrawn retrospectively by email sent to info@artmoment.cz. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

 

X.

Out-of-Court Dispute Resolution

 

  1. The competent authority for out-of-court resolution of consumer disputes arising from purchase contracts is the Czech Trade Inspection Authority, with registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website: https://adr.coi.cz/cs. The online dispute resolution platform at http://ec.europa.eu/consumers/odr may be used to resolve disputes between the seller and the buyer.
  2. The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013.
  3. The Seller is authorized to sell goods based on a trade license. Trade supervision is carried out by the competent trade licensing authority. The Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll., on Consumer Protection.

 

XI.

Final Provisions

 

  1. Unless otherwise provided by these Terms and Conditions or agreements between the parties, legal relations are governed by Act No. 89/2012 Coll., the Civil Code, as amended.

 

These Terms and Conditions take effect on 01 January 2026.